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FREQUENTLY ASKED QUESTIONS
How long after purchase can I request a refund?
You can request a refund within 30 days from the date your order is delivered. For more details, please review our Refund & Return Policy.
The estimated shipping window has passed. Where is my order?
In 99% of cases, orders are delivered well within our estimated timeframes. Occasionally, customs clearances or local courier hubs can cause slight transit delays. You can track your shipment live using the following link: Track My Order.
If you haven't received your package within 3 days after the estimated delivery date, please get in touch with us immediately: Contact Us
What payment methods do you accept?
We accept a wide variety of safe, encrypted payment options for your convenience. This includes Visa, MasterCard, American Express, Apple Pay, Google Pay, and other secure regional options displayed at checkout. For details, view our Payment Policy.
Are my payment details secure with you?
Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.
How long will it take for my order to arrive?
Standard delivery timelines for all packages:
- Daily Order Cut-off Time: 5:00 PM (CET) – Greenwich Mean Time. Orders placed after this time will be processed the following business day, which may add one business day to the estimated delivery timeline.
- Order Processing Time: 1–3 business days (Monday to Friday). Once processed, you will receive a shipping confirmation email with tracking numbers.
- Transit Time: 5–10 business days (Monday to Friday).
- Total Estimated Delivery Time: 6–13 business days.
For more details, please review our Shipping Policy.
How can I contact customer support?
You can reach our dedicated support team by visiting our Contact Page or emailing us directly at: support@fealic.com
Do you ship worldwide?
Yes! We offer free premium insured shipping worldwide on all orders.
What are the shipping costs?
Shipping is completely FREE worldwide. We believe in absolute pricing transparency—no hidden handling fees or surprise charges at checkout.